Employee Care, When Your Team Needs It
When an employee needs a specialist, the wait becomes your problem too.
Purchase a block of Compass Health encounters and assign one whenever an employee or covered dependent needs support. Each encounter is fully coordinated care, from a specialist referral to a second opinion, without individual memberships or per-employee enrollment.
- Block Sizes
- 25, 50 or 100+
- Per-Employee Fee
- None
- Covers
- Employees + dependents
- Specialty Areas
- 25+
The Moment This Exists For
The system works, until the day it doesn't. That day usually lands on someone's calendar at work.
An unexpected diagnosis, a parent declining quickly, a health scare on a business trip. Your employee is suddenly a full-time care coordinator on top of their job, chasing referrals, records and callbacks during the hours they'd normally be working.
An unexpected diagnosis
Who is the right specialist, and how soon can they be seen?
A family member aging rapidly
Multiple doctors, no one owning the plan, and your employee in the middle.
A health incident during travel
Getting the right care fast, far from the usual doctors.
A knee injury that “can wait”
An average 30 to 40 day wait for a specialist, prolonged symptoms, and 3 to 5 lost days along the way.
None of these are rare. They're just impossible to schedule around.
Why it's getting harder, not easier
Physician supply isn't keeping up with demand, and new patients feel it first. Even in a well-served market like Tampa, the average wait for a new specialist appointment is over a month. For an employer, every one of those days is time and focus your team is spending somewhere else.
124,000
projected U.S. physician shortage by 2034
23,000
projected shortage in Florida by 2030
33 days
average new-patient wait in Tampa
The Business Impact
Same problem, same patient. One path takes a season, the other takes a week.
Fragmented care doesn't just slow things down. Wrong referrals and repeated tests add weeks, and the employee carries every one of them. Here's the same case through the traditional system and through Compass Health, drawn to the same scale.
Traditional system
Total: ~14 weeksWith Compass Health
Total: 5–10 daysPCP visit
1 day
Specialist referral
1 day
MRI approval
2 days
Follow-up
2 days
Illustrative example based on a typical orthopedic case. Individual timelines vary with clinical need and provider availability.
Each Encounter Includes
One encounter is one need, handled start to finish.
An encounter is a single episode of care coordination, whether it's a routine referral or a complex case involving several specialists.
A dedicated coordinator
One care coordinator supports the employee through the entire encounter, so nobody has to repeat their story.
Specialist matching
The employee is matched with the right specialist across 25+ specialty areas, from a local best-in-class panel and a national one when needed.
Scheduling and records
Appointments are booked and confirmed, and medical records are sent or transferred so the employee never shows up unprepared.
Four steps, and HR only handles the first one.
HR sets the program up once. After that, employees use it directly, and steps 2–4 repeat for every need without HR stepping in.
You set up the block, once
Choose a block size and term, then let your team know the benefit is there. That’s HR’s only step. No assigning encounters one by one, no per-employee enrollment, no sign-up drive.
The employee reaches out
When they or a covered dependent need care, they create a Compass Health account and sign the required authorization. One encounter comes out of your block.
We coordinate the care
Their coordinator matches the specialist, books the appointment, lines up labs and imaging to avoid duplication, and closes the loop on follow-up.
HR sees the balance
Your usage report updates on its own, showing how many encounters remain and when your block renews. No medical details, just the numbers.
Program Investment
Pay once for a block of encounters, and let your team use the benefit.
There's no monthly membership and no per-employee fee. You choose a block size and a term that fit your organization, and you only plan around one number.
Employer Encounter Block
A shared pool of coordinated care for your whole team.
- Billing
- In advance, per term
- Minimum
- 25 encounters
- Assign To
- Any employee or dependent
- Membership Fee
- None
Sample HR Usage Report
Encounter balance
- Encounters used
- 12
- Block size
- 50
- Term renews
- In 7 months
Illustration only. Reports show usage and balance, never an employee's medical information.
What an Encounter Is
One episode of care coordination
- —A specialist referral, a second opinion, or a care navigation request
- —Covers a routine referral or a complex, multi-specialist case alike
- —Includes records, referrals and follow-up handled end to end
Who Can Use It
Your employees and their dependents
- —Assign encounters to any employee or covered dependent, whenever the need comes up
- —No individual memberships or per-employee enrollment
- —Employees create an account and sign the required authorization only when they use an encounter
Billing
Simple and predictable
- —Blocks of 25, 50 or 100+ encounters
- —Billed in advance, with a minimum of 25 encounters per agreed term
- —Block size and term are structured around your organization
What HR Sees
Usage, not health information
- —A straightforward report with your remaining encounter balance
- —Renewal timing, so you can plan the next term early
- —Care details stay between the employee and their care team
Physician shortage figures: Becker's Hospital Review, December 31, 2025. Wait time data: ECG Management Consultants, “The Waiting Game: New Patient Appointment Access for US Physicians.”
Timeline and lost-day figures are illustrative examples and are not a guarantee of outcomes or appointment availability. Care coordination and navigation services do not constitute the practice of medicine.
Support your team, on demand.
Tell us about your organization and we'll structure the block size and term around your needs. The difference isn't convenience. It's business continuity.