Question 1

What is Compass Health?

Accepted Answer

Compass Health is a patient-centric membership service that provides care coordination, navigation and access to specialists. We help individuals and families augment their primary care needs with access to high-quality specialists, manage their appointments, understand their care plans, and receive ongoing support throughout their healthcare journey.

Question 2

What are the mission and vision of Compass Health?

Accepted Answer

Mission: Provide patient care coordination, navigation, and personalized access to high-quality healthcare specialists, leveraging technology, operational excellence and personalized attention with a truly patient-centric approach. Vision: To streamline the delivery of healthcare by making the patient care journey high quality, efficient, timely and coordinated leveraging data, technology and personalized service.

Question 3

What are Compass Health Core Values and Strategic Pillars?

Accepted Answer

Core Values: Access, Excellence, Integrity, Innovation, Compassion. Strategic Pillars: • Compass Connect: Direct access to best-in-class specialists through our innovative platform, eliminating traditional barriers and expediting your path to expert care. • Compass Circle: A comprehensive network of top-tier medical professionals working collaboratively to ensure seamless, coordinated care across all specialties. • Compass Conversations: Personalized communication and care coordination that puts you at the center, ensuring every provider is informed and aligned with your health goals. • Compass Current: Staying ahead with the latest medical insights, technology innovations, and healthcare trends to provide you with cutting-edge care solutions that are properly vetted and validated.

Question 4

How is Compass Health different from traditional concierge medicine?

Accepted Answer

Traditional concierge medicine focuses on primary care access. Compass Health reimagines concierge care by offering a comprehensive approach to your healthcare needs that includes primary care, specialists, ER and inpatient care navigation. Our focus is on navigation, specialist access, operational excellence, and personalized support, powered by technology, data, and hands-on care coordination.

Question 5

Who is Compass Health for?

Accepted Answer

Patients who want: • Faster access to top specialists • Help coordinating multiple appointments • Personalized guidance through complex medical decisions • A consistent point-of-contact who manages the process end-to-end We serve individuals, families, executives, and organizations seeking elevated healthcare experiences.

Question 6

Does Compass Health replace my primary care physician?

Accepted Answer

No. We enhance—not replace—your existing physicians. We work with your primary care team and specialists to streamline communication, manage follow-ups, and ensure continuity of care.

Question 7

What services do you provide?

Accepted Answer

• Specialist matching and appointment scheduling • Medical record retrieval and management • Pre-visit preparation and post-visit follow-up • Personalized care navigation • Insurance coordination support (non-legal, non-billing) • Access to our patient portal for communication, documents, and updates

Question 8

How do you select specialists for patients?

Accepted Answer

We use a rigorous approach based on: • Academic Medical Center (AMC) level of healthcare practice • Board certifications • Clinical outcomes • Patient reviews • Referral patterns • Availability and accessibility • Alignment with the patient’s needs • Alignment with top-tier medical center • We’re independent and do not accept compensation from providers.

Question 9

Is my information secure?

Accepted Answer

Absolutely. Compass Health uses HIPAA-compliant systems, encrypted communication channels, and secure data storage to protect patient information.

Question 10

Can Compass Health help with urgent or emergency needs?

Accepted Answer

We do not replace emergency medical services. For true medical emergencies we will facilitate access to Emergency Services. In addition, we help patients coordinate urgent specialist visits, follow-up care, and record management after urgent or emergency encounters.

Question 11

Do you work with insurance?

Accepted Answer

Compass Health itself is not an insurance provider, nor do we accept payments from Insurance. The Membership fees cover access, care coordination, navigation and the white-glove experience with primary care physicians and top 25+ specialists. The patients primary health insurance will be utilized to cover all healthcare visits and additional care needs.

Question 12

Which locations in Tampa Bay do you serve?

Accepted Answer

Compass Health serves members across the greater Tampa Bay area, including: • Tampa — Downtown, Hyde Park, Davis Islands, South Tampa, Westshore, Channelside, Ybor City, Seminole Heights, Tampa Palms, and New Tampa • St. Petersburg and the Pinellas beaches • Clearwater, Largo, and Palm Harbor • Brandon, Riverview, and Valrico • Wesley Chapel and Land O' Lakes • Carrollwood and Temple Terrace • Sarasota and Bradenton If you're in the Tampa Bay region and don't see your neighborhood listed, reach out — our care coordination and navigation services are available throughout the area.

Question 13

How do I get started?

Accepted Answer

Sign up online or contact our team. We begin with a discovery consultation, followed by onboarding, and assignment of your personal Care Navigator.